1. Definitions
   
   

• Service Provider - Hinty Sp. z o.o., based at ul. Rynek 60 lok. 2, 50-116 Wrocław, registered in the KRS business register under the number 0000953416, email: office@hinty.co

• Service - the Clereo platform available at clereo.co, enabling the automation of financial document processing using AI

• User - a natural or legal person using the Service

• Account - the individual access account of the User

• Data - documents, files, and information provided by the User to the Service

  
  

2. Scope and nature of the service

Clereo is a SaaS tool that enables:

• Automatic reading and processing of invoices and financial documents

• Export of data to accounting systems

• Integration with the National e-Invoice System (KSeF)

The service is provided on a subscription model. During the Early Access phase, individually agreed terms apply - details will be communicated via email after registration.

3. Registration and account

3.1 Using the Service requires creating an Account by providing an active email address.
3.2 The User commits to providing true data and updating it.
3.3 The User is responsible for the security of the password and any actions taken from their Account.
3.4 One Account may be used exclusively by one organization. Resale of access is prohibited.

4. User rights and obligations

The User commits to:

• Using the Service in accordance with the law and its intended purpose

• Not processing data for which they do not have authorization

• Not violating the intellectual property rights of the Service Provider

• Not placing excessive load on the infrastructure of the Service

It is forbidden to use the Service for processing confidential third-party data without their consent, violating tax regulations, or engaging in any illegal activities.

5. Availability and service level

5.1 The Service Provider strives to ensure the availability of the Service at a level of 99% monthly, excluding scheduled technical breaks.
5.2 The Service Provider informs about scheduled technical breaks at least 24 hours in advance.
5.3 The Service Provider does not guarantee that the Service will be free of errors - however, it aims to promptly address reported defects.

6. Payments and subscription

6.1 During the Early Access phase, financial terms are individually negotiated and confirmed by email.
6.2 After the introduction of a standard pricing list, Users will be informed 30 days in advance.
6.3 Payments are made in advance for the selected billing period.
6.4 VAT invoices are issued automatically and sent by email.

7. Intellectual property

7.1 All rights to the Service, its source code, interface, and documentation belong to the Service Provider.
7.2 The User retains full rights to the Data provided to the Service.
7.3 The Service Provider does not assert rights to the User's Data and does not use it for purposes other than providing the Service.

8. Processing of personal data and entrustment

8.1 In the context of processing clients' documents, the Clereo accounting office acts as a data processor on behalf of the User.
8.2 The Parties enter into a separate Data Processing Agreement (DPA) in accordance with Art. 28 GDPR.
8.3 The full text of the DPA is available on request: privacy@clereo.co

9. Limitation of liability

9.1 The Service Provider is not liable for:

• Decisions made based on data processed by AI

• Errors resulting from poor quality source documents

• Indirect damages, lost profits, or damages resulting from disruptions in the operation of external systems (KSeF, bank APIs)

9.2 The total liability of the Service Provider towards the User is limited to the amount of fees paid by the User in the 3 months prior to the damaging event.
9.3 The above limitations do not apply to damages caused intentionally or resulting from gross negligence.

10. . Termination of the agreement

10.1 The User may delete their Account at any time from the settings or by writing to hello@clereo.co.
10.2 The Service Provider may suspend or delete the Account in case of a violation of the Terms, after a prior request to cease violations (except in cases of gross violations - then immediately).
10.3 After the Account is deleted, the User's Data will be removed within 30 days, except for data required by law.

11. . Governing law and dispute resolution

11.1 The Terms are governed by Polish law.
11.2 The Parties will attempt to resolve any disputes amicably. In the absence of an agreement, the competent court in Poland shall have jurisdiction.
11.3 Users who are consumers may use the ODR platform (ec.europa.eu/consumers/odr).

12. . Changes to the Terms

We inform about significant changes to the Terms by email at least 14 days in advance. Continued use of the Service after the changes take effect means acceptance of them.